tag:status.callbell.eu,2005:/history Callbell Status - Incident history 2026-06-16T15:36:29.955+00:00 Callbell tag:status.callbell.eu,2005:Incident/cmqgt1ja400b82ppei5wwm5tq 2026-06-16T15:36:29.955+00:00 2026-06-16T17:18:08.940+00:00 Media send failing (error 500) - WhatsApp Cloud API Type: Incident

Duration: 1 hour and 42 minutes

Affected Components: WhatsApp Integration

Jun 16, 17:18:08 GMT+0
Resolved - This incident has been resolved..

Jun 16, 17:12:10 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 16, 17:12:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 16, 15:36:29 GMT+0
Investigating - Meta Cloud API is having issues in sending medias. We are currently investigating this incident. For updates check <https://downdetector.com.br/en/status/whatsapp/>.

]]> tag:status.callbell.eu,2005:Incident/cmqazvykp0bxwp9qbuqcqpkms 2026-06-12T14:01:30.044+00:00 2026-06-12T15:17:32.585+00:00 WhatsApp Cloud API - Issues sending messages Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: WhatsApp Integration, Telegram Integration, Mobile App, Public API, Analytics, Instagram Integration, Facebook Integration, Web Dashboard

Jun 12, 15:17:32 GMT+0
Resolved - This incident has been resolved..

Jun 12, 15:17:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 12, 14:11:34 GMT+0
Identified - Meta is continuing having a distributed outage. We are continuing to work on a fix for this incident..

Jun 12, 14:01:30 GMT+0
Investigating - Meta is having issues in sending messages through WhatsApp Cloud API. We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cmnq5n8r5008i6xsg1wl8oek3 2026-04-08T14:40:06.721+00:00 2026-04-08T14:55:06.359+00:00 Platform slowness Type: Incident

Duration: 15 minutes

Affected Components: WhatsApp Integration, Telegram Integration, Mobile App, Analytics, Public API, Instagram Integration, Facebook Integration, Web Dashboard

Apr 8, 14:55:06 GMT+0
Resolved - This incident has been resolved..

Apr 8, 14:51:12 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 8, 14:40:06 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cmmxi41te00wjba3g3m0tdt2n 2026-03-19T13:23:47.149+00:00 2026-03-19T13:23:47.149+00:00 High number of 500 - Platform may be unreachable / slow Type: Incident

Affected Components: Mobile App, Public API, Web Dashboard

Mar 19, 13:23:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.callbell.eu,2005:Incident/cmm4z1s7612ucn9o0x8tqa8xg 2026-02-27T14:12:35.721+00:00 2026-02-27T14:53:30.562+00:00 Platform issues Type: Incident

Duration: 41 minutes

Affected Components: Mobile App, Web Dashboard

Feb 27, 14:53:30 GMT+0
Resolved - This incident has been resolved..

Feb 27, 14:41:54 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 27, 14:34:36 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 27, 14:12:35 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cmm2ff6cx001f1o90k4tcp0j1 2026-02-25T19:27:35.929+00:00 2026-02-25T20:02:38.077+00:00 Platform slowdowns Type: Incident

Duration: 35 minutes

Affected Components: Mobile App, Web Dashboard

Feb 25, 20:02:38 GMT+0
Resolved - This incident has been resolved..

Feb 25, 19:48:50 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 25, 19:32:29 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 25, 19:27:35 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cmg9kl5dp00noqe8hqmmlhao8 2025-10-02T14:00:46.097+00:00 2025-10-02T16:14:32.003+00:00 Major outage Type: Incident

Duration: 2 hours and 14 minutes

Affected Components: Public API, Analytics, Facebook Integration, WhatsApp Integration, Instagram Integration, Telegram Integration, Mobile App, Web Dashboard

Oct 2, 16:14:32 GMT+0
Resolved - This incident has been resolved..

Oct 2, 15:57:19 GMT+0
Monitoring - The app is working again, but chat counters are unavailable for now..

Oct 2, 15:32:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 2, 14:00:46 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cmdgjk2xs002psq2vhl7dxp30 2025-07-23T22:34:48.314+00:00 2025-07-24T00:11:39.157+00:00 WhatsApp QR unavailable Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: WhatsApp Integration

Jul 24, 00:11:39 GMT+0
Resolved - This incident has been resolved..

Jul 23, 23:55:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 23, 23:55:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 23, 22:34:48 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cmcs6c5of00ipiz7k9j5nf0pg 2025-07-06T21:18:15.890+00:00 2025-07-07T00:38:01.149+00:00 Dashboard currently unavailable Type: Incident

Duration: 3 hours and 20 minutes

Affected Components: Instagram Integration, WhatsApp Integration, Facebook Integration, Telegram Integration, Mobile App, Analytics, Public API, Web Dashboard

Jul 7, 00:38:01 GMT+0
Resolved - This incident has been resolved..

Jul 7, 00:20:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 7, 00:20:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 6, 21:18:15 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cmbqjgh8v0005hbdocg49l83v 2025-06-10T13:10:16.984+00:00 2025-06-11T00:39:00.000+00:00 Platform slowness Type: Incident

Duration: 11 hours and 29 minutes

Affected Components: Mobile App, Analytics, Public API, Web Dashboard

Jun 11, 00:39:00 GMT+0
Resolved - This incident has been resolved..

Jun 10, 14:19:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 10, 13:10:16 GMT+0
Identified - We are bing affected by an [ongoing incident ](https://status.heroku.com/incidents/2822)in the platform we use for our application..

]]> tag:status.callbell.eu,2005:Incident/cm7yvgatc001wkekeua1l9a0x 2025-03-07T14:29:24.820+00:00 2025-03-07T18:20:19.149+00:00 Media Send Impacted (Gupshup Integration Only) Type: Incident

Duration: 3 hours and 51 minutes

Affected Components: WhatsApp Integration

Mar 7, 18:20:19 GMT+0
Resolved - Gupshup solved the issue, new media will work as expected. Older media will be recovered and showed on the platform. This incident has been resolved..

Mar 7, 14:29:24 GMT+0
Investigating - One of out WhatsApp Business Providers, Gupshup, is experiencing issues with Media (<https://status.gupshup.io/#/incident/NC-yLCBPu6G%5F8PifX5UHH32GCa%5F5sQBfmxJ4eRF5enpxAGbYyM7gn8NggKRV6vE9Q01PUJd%5Fldxd3HFTdS7sLA==>). We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cm6t5mr9n0002hd3k3fdhocqt 2025-02-06T09:48:02.822+00:00 2025-02-06T09:50:18.724+00:00 Analytics reports unavailable Type: Incident

Duration: 2 minutes

Affected Components: Analytics

Feb 6, 09:50:18 GMT+0
Resolved - This incident has been resolved..

Feb 6, 09:48:02 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cm6ayfy06000dy1lyq3xbdlvd 2025-01-24T16:06:55.781+00:00 2025-01-24T16:31:34.826+00:00 Send message is delayed Type: Incident

Affected Components: Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App

Jan 24, 16:31:34 GMT+0
Resolved - This incident has been resolved..

Jan 24, 16:06:55 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.callbell.eu,2005:Incident/cm69ww17p000ngazi3u90fs0e 2025-01-23T22:35:40.157+00:00 2025-01-24T03:00:00.000+00:00 Whatsapp Cloud Api channel is not sending/receiving messages Type: Incident

Duration: 4 hours and 24 minutes

Affected Components: WhatsApp Integration, Public API, Web Dashboard, Mobile App

Jan 24, 03:00:00 GMT+0
Resolved - This incident has been resolved..

Jan 23, 22:35:40 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cm5ww5pyh003k4whhgr6sa35d 2025-01-14T19:54:13.039+00:00 2025-01-14T20:11:48.853+00:00 Sending WhatsApp templates delays Type: Incident

Duration: 18 minutes

Affected Components: WhatsApp Integration, Web Dashboard

Jan 14, 20:11:48 GMT+0
Resolved - This incident has been resolved..

Jan 14, 19:54:13 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cm5qtgrl4001kx1a8ut06x3v7 2025-01-10T13:52:13.011+00:00 2025-01-10T14:05:27.892+00:00 Delay in sending messages Type: Incident

Duration: 13 minutes

Affected Components: Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App

Jan 10, 14:05:27 GMT+0
Resolved - This incident has been resolved..

Jan 10, 13:52:13 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cm4k9526h0016bnlzlwfogvm4 2024-12-11T17:45:00.000+00:00 2024-12-12T02:45:00.000+00:00 WhatsApp / Meta issues Type: Incident

Duration: 9 hours

Affected Components: WhatsApp Integration

Dec 12, 02:45:00 GMT+0
Resolved - This incident has been resolved..

Dec 11, 17:45:00 GMT+0
Investigating - We are noticing that WhatsApp/Meta is experiencing an issue affecting the ability to send and receive messages (not just through the API). There's no official reports from Meta about this, we'll keep you posted on any new findings..

]]> tag:status.callbell.eu,2005:Incident/cm3x8un140016y39udq04pm6s 2024-11-25T16:14:00.000+00:00 2024-11-25T16:53:40.856+00:00 Problem loading messages Type: Incident

Duration: 40 minutes

Affected Components: Web Dashboard, Mobile App

Nov 25, 16:53:40 GMT+0
Resolved - This incident has been resolved..

Nov 25, 16:48:23 GMT+0
Monitoring - The problem was identified. The team deployed a fix and it's working on a prompt resolution..

Nov 25, 16:14:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.callbell.eu,2005:Incident/cm2w1qwa7000epnz3tt3d5y0w 2024-10-30T15:43:46.171+00:00 2024-10-30T16:59:34.000+00:00 Slow events delivery Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: Email, Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App

Oct 30, 16:59:34 GMT+0
Resolved - This incident has been resolved..

Oct 30, 15:59:34 GMT+0
Identified - We identified the root cause. Our team is working for a fix..

Oct 30, 15:43:46 GMT+0
Investigating - Currently push notifications are experiencing some delays in delivery. We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cm181xs7n000kbkma4ryts2m8 2024-09-18T14:00:00.000+00:00 2024-09-19T11:50:00.000+00:00 Slowness loading application Type: Incident

Duration: 21 hours and 50 minutes

Affected Components: Web Dashboard

Sep 19, 11:50:00 GMT+0
Resolved - This incident has been resolved..

Sep 18, 22:50:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 18, 14:00:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/cm0gvwp0s0004cuwnwc26rp5o 2024-08-30T14:23:00.000+00:00 2024-08-30T14:23:00.000+00:00 Issues with uploading attachments on Facebook Messenger Type: Incident

Duration: 5 days

Affected Components: Facebook Integration

Aug 30, 14:23:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.callbell.eu,2005:Incident/cm05u9sou0006f07x28o1wpn8 2024-08-22T22:13:05.812+00:00 2024-08-22T23:22:54.068+00:00 QR Code integration issues Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: WhatsApp Integration

Aug 22, 23:22:54 GMT+0
Resolved - This incident has been resolved..

Aug 22, 23:07:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 22, 23:04:37 GMT+0
Identified - Our team deployed a fix..

Aug 22, 22:13:05 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/clz2ybh37197590jdoeym43c4py 2024-07-26T17:03:22.187+00:00 2024-07-26T17:28:47.548+00:00 Attachments not working on Business API / Gupshup Type: Incident

Duration: 25 minutes

Affected Components: WhatsApp Integration, Public API, Web Dashboard, Mobile App

Jul 26, 17:28:47 GMT+0
Resolved - This incident has been resolved..

Jul 26, 17:03:22 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/clxnixgbo70305bhmstkjrj439 2024-06-20T13:30:00.000+00:00 2024-06-20T17:18:12.024+00:00 Bot issues Type: Incident

Duration: 3 hours and 48 minutes

Affected Components: Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App

Jun 20, 17:18:12 GMT+0
Resolved - The issue was fixed..

Jun 20, 14:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 20, 14:10:00 GMT+0
Identified - The issue was identified, team is working on a fix..

Jun 20, 13:30:00 GMT+0
Investigating - Bot is not working properly with significant delays. We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Incident/clxesuvw269774bmonsbg4wssw 2024-06-14T14:44:19.636+00:00 2024-06-14T14:59:57.164+00:00 Duplicates and slowdowns messages Type: Incident

Duration: 16 minutes

Affected Components: Email, Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App

Jun 14, 14:59:57 GMT+0
Resolved - This incident has been resolved..

Jun 14, 14:54:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 14, 14:44:19 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.callbell.eu,2005:Maintenance/clqwm29va28003bdoevtdnc3wt 2024-01-08T02:00:00.000+00:00 2024-01-08T03:05:00.000+00:00 Upcoming Database Maintenance on 08/01/2024 Type: Maintenance

Duration: 5 days and 5 hours

Affected Components: Public API, Web Dashboard, Mobile App

Jan 8, 03:05:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 8, 02:00:00 GMT+0
Identified - Maintenance is now in progress.

Jan 8, 01:00:00 GMT+0
Identified - Maintenance is now in progress.

]]>