Callbell - WhatsApp Business Attachments – Incident details

All systems operational

WhatsApp Business Attachments

Resolved
Degraded performance
Started about 4 years agoLasted 159 hours 46 minutes

Affected

WhatsApp Integration

Degraded performance from 4:18 PM to 8:04 AM

Updates
  • Resolved
    UTC
    Resolved

    The missing business API attachments were due to Meta's servers timing out. Our team has informed and monitoring the issue for the past 3 days and confirms that, as today, the timeouts are non existent.

    We'll keep monitoring for further issues in the upcoming days.

  • Investigating
    UTC
    Investigating

    Some accounts are currently experiencing delays in delivery of attachments such as photos, audios and documents. Our team is closely working with our partner provider to solve the issue as soon as possible.