Callbell - Notice history

All systems operational

Web Dashboard - Operational

99.86% uptime
Aug 2022 · 99.58%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Mobile App - Operational

99.86% uptime
Aug 2022 · 99.58%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Public API - Operational

100.0% uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Analytics - Operational

100.0% uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Facebook Integration - Operational

99.86% uptime
Aug 2022 · 99.58%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

WhatsApp Integration - Operational

99.83% uptime
Aug 2022 · 99.58%Sep · 100.0%Oct · 99.93%

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Aug 2022
Sep 2022
Oct 2022

Instagram Integration - Operational

99.86% uptime
Aug 2022 · 99.58%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Telegram Integration - Operational

99.86% uptime
Aug 2022 · 99.58%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Notice history

View current status

Oct 2022

Slowdowns in Web App
ResolvedDegraded performance28 minutes
  • Resolved
    UTC
    Resolved

    The issue was resolved, application speed should be back to normal.

  • Identified
    UTC
    Identified

    Our search engine is experiencing serious slowdowns and impacting the whole service. Our team is working for a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

WhatsApp Global Issues
ResolvedPartial outage1 hour 44 minutes
  • Resolved
    UTC
    Resolved

    Meta marked the issue as resolved. We'll keep monitoring the flow of messages in the upcoming hours

  • Investigating
    UTC
    Investigating

    Meta is currently experiencing issues on a global scale for WhatsApp:

    https://metastatus.com/whatsapp-business-api

    Messages reception and sending is delayed. Our team is working on a prompt fix and will give regular updates here.

WhatsApp QR API issues
ResolvedDegraded performance3 hours 22 minutes
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Sep 2022

WhatsApp QR API issues
ResolvedDegraded performance67 hours 33 minutes
  • Resolved
    UTC
    Resolved

    The issue was resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Our WhatsApp QR API is experiencing issues. We're currently working for a fix.

WhatsApp Business Attachments
ResolvedDegraded performance159 hours 46 minutes
  • Resolved
    UTC
    Resolved

    The missing business API attachments were due to Meta's servers timing out. Our team has informed and monitoring the issue for the past 3 days and confirms that, as today, the timeouts are non existent.

    We'll keep monitoring for further issues in the upcoming days.

  • Investigating
    UTC
    Investigating

    Some accounts are currently experiencing delays in delivery of attachments such as photos, audios and documents. Our team is closely working with our partner provider to solve the issue as soon as possible.

Instagram integration issues
Resolved192 hours
  • Resolved
    UTC
    Resolved
  • Monitoring
    UTC
    Monitoring

    Meta is experiencing issues on their Graph API for Instagram messaging. As a consequence, some apps may experience delays or missing messages:

    https://metastatus.com/ig-messenger

    Our team is closely following for a prompt resolution.

  • Investigating
    UTC
    Investigating

    Meta is experiencing issues on their Graph API for Instagram messaging. As a consequence, some apps may experience delays or missing messages:

    https://metastatus.com/ig-messenger

    Our team is closely following for a prompt resolution.

Reply messages not working on WhatsApp Business
ResolvedDegraded performance3 hours 27 minutes
  • Resolved
    UTC
    Resolved

    The issue was resolved by our WhatsApp Business Provider: https://status.gupshup.io

    Replying to messages should now work as expected.

  • Investigating
    UTC
    Investigating

    Replies to WhatsApp Business message is not working for some accounts. Our team is investigating on the issue.

Aug 2022

Heroku DNS issues
ResolvedMajor outage3 hours 5 minutes
  • Resolved
    UTC
    Resolved

    Heroku confirmed that the issue has been fixed on their side.

  • Update
    UTC
    Update

    Heroku team reported that they identified the issue on their status page and working on a fix.

  • Identified
    UTC
    Identified

    Heroku, our provider, is still implementing a solution to the DNS issues. In the meanwhile we released a workaround which should allow the website and mobile app to be usable. Note that the application will be ​slower than usual​ due to the increased load. Our team will keep monitoring the situation until the situation is back to normal.

  • Investigating
    UTC
    Investigating

    One of our cloud providers is having issues with DNS: https://status.heroku.com/incidents/2453

    Currently our web and mobile dashboard are unaccessible. We are currently investigating this incident.

Push notifications delayed
Resolved
  • Resolved
    UTC
    Resolved

    Push notification latency is back to normal values. Our team will keep monitoring for further delays in the upcoming hours.

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